HomeJobHCL Off Campus Drive 2023 | Freshers | Graduate Trainee | PAN...

HCL Off Campus Drive 2023 | Freshers | Graduate Trainee | PAN India

HCL Off Campus Drive 2023: HCL Technologies Limited is a global IT services company, headquartered in Noida, / Uttar Pradesh, India. Originally the research and development division of HCL Limited, it emerged as an independent company in 1991 when HCL Limited ventured into the software services business.

HCL Off Campus Drive 2023 | Freshers | Graduate Trainee | PAN India

It operates across sectors including aerospace and defense, automotive, banking, capital markets, chemical and process industries, energy and utilities, healthcare, hi-tech, industrial manufacturing, consumer goods, insurance, life sciences, manufacturing, media and entertainment, mining and natural resources, oil and gas, retail, telecom, and travel, transportation, logistics & hospitality.

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HCL Technologies is on the Forbes Global 2000 list. It is among the top 20 largest publicly traded companies in India with a market capitalization of $21.5 billion as of May 2019. As of July 2020, the company, along with its subsidiaries, had a consolidated annual revenue of ₹71,265 crore

  • Company Website: www.hcl.com
  • Positions: Graduate Trainee
  • Experience: Freshers
  • Salary: Best in Industry
  • Job Location: Noida, Chennai, Bangalore

Eligibility Criteria for HCL Off Campus Drive 2023:

  • Eligibility Criteria – 60% throughout the academics in 10th, 12th & Graduation.
  • Branch – BCA, BSC (IT/CS)
  • Location – South & North (Noida, Chennai, Bangalore, Hyderabad)
  • Batch – 2022 and 2023

Job Description:

  • To maintain high login Efficiency (Availability) for customers
  • To resolve tickets within the agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements, and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions, or Reopen Cases
  • To update work logs and follow shifts for escalation process and process compliance.

Job Responsibilities:

  • To maintain high login Efficiency (Availability) for customers
  • To resolve tickets within the agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions, or Reopen Cases
  • To update work logs and follow shifts for escalation process and process compliance.

Skills:

  • Good Communication with International Voice Support experience.
  • Basic knowledge of MS office.

How to Apply for HCL Off Campus Drive 2023?

All interested and eligible candidates can apply for this drive by the following link ASAP.

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