IBPS Customer Service Associate Recruitment 2025: Institute of Banking Personnel Selection (IBPS) has released a notification for the recruitment of Customer Service Assocites (CSA) n participating banks (Vacancies of 2026-27).
The Online Examination (Preliminary and Main) for the upcoming Common Recruitment Process (CRP CSA XV) for Recruitment and Selection of Personnel for Customer Service Associate Post in the Participating Banks will be conducted by the Institute of Banking Personnel Selection (IBPS) as per the tentative schedule provided below.
Applications are invited from eligible and interested candidates aspiring to join as a Customer Service Associate in any of the Participating Public Sector Banks listed at (A) for the Common Recruitment Process (CRP CSA -XV) for vacancies of 2026-27. The candidates are required to register for the Common Recruitment Process. The examination will be two tier i.e. the online examination will be held in two phases, Online Preliminary and Online Main. Candidates who qualify in Online Preliminary Examination and shortlisted will have to appear for Online Main Examination.
Depending on the actual vacancies to be filled in during the financial year 2026-27 based on the business needs of the Participating Banks and as reported to IBPS, candidates shortlisted will be provisionally allotted to one of the Participating Banks based on merit-cum-preference keeping in view the spirit of Govt. Guidelines on reservation policy, administrative exigencies, etc.
Participating Banks – IBPS CRP Clerical Cadre (CRP-CSA-XV)
| Sl. No. | Name of the Bank |
| 1. | Bank of Baroda |
| 2. | Canara Bank |
| 3. | Indian Overseas Bank |
| 4. | UCO Bank |
| 5. | Bank of India |
| 6. | Central Bank of India |
| 7. | Punjab National Bank |
| 8. | Union Bank of India |
| 9. | Bank of Maharashtra |
| 10. | Indian Bank |
| 11. | Punjab & Sind Bank |
Educational Qualifications (As on 21.08.2025):
A Degree (Graduation) in any discipline from a University recognised by the Govt. Of India or any equivalent qualification recognized as such by the Central Government. The candidate must possess valid Mark-sheet / Degree Certificate that he/ she is a graduate on the day he / she registers and indicate the percentage of marks obtained in Graduation while registering online.
Age (As on 01.08.2025):
Minimum: 20 years Maximum: 28 years i.e. A candidate must have been born not earlier than 02.08.1997 and not later than 01.08.2005 (both dates inclusive)
Scale of Pay for IBPS Customer Service Associate Recruitment 2025:
Basic: ₹ 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400- 4400/1-61800-2680/1-64480
The CSA will be eligible for allowances & perquisites as per rules of the Participating Bank in force from time to time.
Application Fees & Intimation Charges:
Application Fees/ Intimation Charges [Online payment from 01.08.2025 to 21.08.2025, both dates inclusive] shall be as follows:
Rs. 175/- (inclusive of GST) for SC/ST/PwBD/ESM/DESM candidates.
Rs. 850 /- (inclusive of GST) for all others
Bank Transaction charges for Online Payment of application fees/ intimation charges will have to be borne by the candidate.
Structure of Examination (IBPS Customer Service Associate Recruitment 2025)
- Preliminary Examination (Objective Test)
| Sr. No. | Name of Test | Medium of Examination | No. of Questions | Maximum Marks | Time Allotted (Each Test) |
| 1. | English Language | English | 30 | 30 | 20 minutes |
| 2. | Numerical Ability | * | 35 | 35 | 20 minutes |
| 3. | Reasoning Ability | * | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
Note: Candidates must qualify in each of the three tests by securing cut-off marks as decided by IBPS.
- Main Examination (Objective Test)
| Sr. No. | Name of Test (Not by Sequence) | Medium of Examination | No. of Questions | Maximum Marks | Time Allotted (Each Test) |
| 1. | General/ Financial Awareness | * | 40 | 50 | 20 minutes |
| 2. | General English | English | 40 | 40 | 35 minutes |
| 3. | Reasoning Ability & Computer Aptitude | * | 40 | 60 | 35 minutes |
| 4. | Quantitative Aptitude | * | 35 | 50 | 30 minutes |
| Total | 155 | 200 | 120 minutes |
List of Documents for Joining/Document Verification:
(Original and self-attested photocopies are required)
- Printout of Valid Online Application Form
- Registered for CRP CSA-XV
- Proof of Date of Birth
- Birth Certificate by Competent Authority or
- SSLC/Std. X Certificate with DOB
- Photo Identity Proof
- As mentioned in Point I (i) of the notification
- Educational Qualification Proof
- Mark sheets & certificates for Graduation or equivalent qualification
- Final result must be declared on or before 21.08.2025
- Language Proficiency Proof (if applicable)
- 10th standard or equivalent mark sheet/certificate showing studied local language
- Caste Certificate (SC/ST/OBC candidates)
- In the prescribed format issued by competent authority
- For OBC: Must mention non-creamy layer status
❗Candidates whose OBC certificate is not in the Central List are not eligible for OBC reservation.
- EWS Certificate (if applicable)
- Income & Asset Certificate in prescribed format issued by Government of India Authorities
- Disability Certificate (for PwBD candidates)
- In prescribed format issued by District Medical Board
- Must mention Benchmark Disability
Application Procedure for the recruitment of Institute of Banking Personnel Selection (IBPS):
Visit Official Website
- Go to the IBPS website
- Click “CRP Clerical” section
- Click on “CLICK HERE TO APPLY ONLINE FOR CRP – Customer Service Associates (CRP-CSA-XV)”
Registration
- Click on “CLICK HERE FOR NEW REGISTRATION”
- Enter basic info to generate Provisional Registration Number and Password
- Details will be sent via Email & SMS
Upload the Following Documents
- Photograph
- Signature
- Left Thumb Impression
- Handwritten declaration
- SSC/SSLC/10th Certificate (for verification of DOB)
- Other certificates as applicable (EWS/SC/ST/OBC/Disability etc.)
Candidates should scan and upload documents as per specifications (Annexure IV).
Final Submission
- Fill in all details carefully – no change allowed after submission
- Use “SAVE AND NEXT” to verify before final submission
- Submit the form and take a printout for reference
Important Dates & Links:
Last date of application: 21.08.2025
Official Notification: Download
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